Customer Satisfaction Survey Template

Make sure your customer experience is flawless with a simple survey.

In most industries, it is 5-7x more expensive to acquire a new customer than it is to keep an existing one. If that’s not reason enough to do everything in your power to keep your current customers happy and engaged with your brand, I’m not sure what is! With a simple survey you can...

Help shape brand perception
Adapt products and services to better fit the needs of customers
Position yourself as a brand that talks with customers, not at them.

Let’s take a look at a customer satisfaction survey example. In this case, the fictional Jensen’s Widget Superstore wants to collect feedback via an in-store iPad kiosk placed near the store exit.

This customer satisfaction survey is effective because it…

It’s a simple formula.

But it’s effective, and brands which regularly collect feedback from their customers outperform their competitors by leaps and bounds; they’re better able to spot trends, adapt to customer needs, and are perceived as caring about the needs of their patrons.

How to apply this to your brand

These types of surveys can be implemented regardless of your product or service, and regardless of where your customers consume it.

Restaurants, physical stores, online merchants, enterprise consultancies, and more can benefit from creating beautiful, easy to engage with surveys that elicit actionable insights.

The customer satisfaction survey template above was created with our software, Responster.

It’s pretty slick, and you can create your first customer feedback survey completely free.