Privacy Policy
This document was last updated on September 1, 2017
Privacy Policy
We care about your privacy. This Privacy Policy governs the manner in which TSG Innovation AB collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.responster.com website (“Service”). This privacy policy applies to the Service as well as all products and services offered by TSG Innovation AB.
Purpose of the Service
Users use our Services to build surveys that they send out to survey takers. Below we describe what types of data or information we may collect through our Services and our practices for collecting, using, protecting, and disclosing it as it pertains to both users and survey takers.
Ownership of the Service
The Service is owned and managed by TSG Innovation AB, Kungsgatan 8-10 c/o KG10, 111 43, Stockholm, Sweden. Additional contact information is available at the bottom of this page.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit/use our Service, register with the Service, respond to a survey, and in connection with other activities, services, features or resources we make available through our Service. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Service related activities.
Non-personal information
TSG Innovation AB may also collect and analyze information and data from visitors and users regarding their use of the Service. The information collected includes, but are not limited to, website traffic volume, frequency of visits, type and time of transactions, type of browser and operating system. All data collected may be used to perform the services requested and to review, investigate and analyze how to improve the services provided.

When someone responds to a survey created with our Services, we collect, on behalf and upon instructions of survey creators, survey responses as well as information relating to the survey taker and his/her use of our Services.

We collect usage information automatically when the survey taker uses our Services. This includes device information such as the survey taker’s IP address, operating system, and browser type. Like most websites today, our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. If the survey taker arrives on our website, we record information about the source that referred the survey taker to us.

In addition, certain third parties, such as analytics companies, may use automatic information collection technologies to collect information about survey takers when they use our Services. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites, apps and other online services websites.
Use of cookies
Access to the Service may imply the use of cookies. Cookies are small amounts of information stored in the browser of each user for the server to remember certain information that may subsequently be used in order to enhance the user’s browsing experience.

This information allows you to be identified as a specific user and allows you to save your personal preferences, as well as technical information such as visits or specific pages that you visit, including:
  • Date and time of a user’s last visit to the Website;
  • Design of the contents that the user chose in the first visit to our Website;
  • Security elements involved in the control of access to restricted areas.

The user has the option to disable cookies by selecting the appropriate option in his or her browser. However, deactivating them may hinder the correct operation of the Service.

Alternatively, the user can adjust the browser settings to receive a notification every time a new cookie is received.
Third party content
You may find advertising or other content on our Service that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Service. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Service, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information through our Service from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, email, username, password, transaction information and data stored on our Service.

Sensitive and private data exchange between the Service and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Unfortunately, nobody is truly and completely safe from hackers. Although we do our best to protect your personal information, we cannot guarantee security. If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify you as soon as possible and report the action we took in response.
How we use collected information
TSG Innovation AB may collect and use your personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our users as a group use the services and resources provided through our Service. Also to provide you with information about your account, including renewals and changes in Services or your account status.
  • To improve our Services
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To carry out our obligations
    and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To send you periodic updates
    Market to you other products and services that we offer (you may always opt out of these communications at any time by clicking on the “unsubscribe” link at the bottom of every communication). It may also be used to respond to your inquiries, questions, and/or other requests. You may receive emails that may include company news, updates, related product or service information, etc.
  • To fulfill any other purpose for which you provide it.
When Is Your Information Shared or Disclosed?
We will not sell your survey content or personal information. Your survey content is owned by you and you choose with whom to share your surveys. We provide you a link to a collection source in your survey and how you share this link is up to you. Anyone with access to the link will have access to your survey content until you delete the survey or the specific collection source.

We limit our own access to your survey content. Only our administrators and customer/technical support managers have access to your survey content. Our staff will not access your survey content, grant access to third parties or otherwise disseminate your survey content. If there is a request for support, or if you hire our consulting services, then the person assigned to the request may log into your account for the purpose of troubleshooting and correcting the reported issue or performing the requested task.

In the following limited situations, we may disclose information that we collect or that you provide to us:
  • To our contractors, service providers and other third parties we use to support our business and who are obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • In an aggregated or anonymized format where no individual can be identified or linked to any part of the information.
  • To comply with any court order, law or legal process, including responding to a governmental or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us and for billing and collection.
  • To a buyer or other successor in the event of a merger, sale or transfer of some or all of TSG Innovation AB’s assets.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
Accessing, Changing, and Deleting Information as a User
You can review and change your personal information by visiting your account settings. We want to keep your information accurate and up to date. If your information changes (like a new email address or updated payment information), then you’re responsible for notifying us of those changes.

Our Services require an email/username and password to log in. You must keep your email/username and password secure, and never disclose it to a third party. We won’t resend forgotten passwords. We’ll only help you to reset them.

We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements.

You can delete your survey or survey content at any time. Deleting your content may not immediately remove the content you have published from our systems, because of caching, backups, or other references to your account.
Accessing, Changing, and Deleting Information as a Survey Taker
A survey taker would need to contact the survey creator to access, update, or delete responses or personal information submitted through our Services.
Industrial and intellectual property
The intellectual property rights in the contents of this Service, its graphic design and code are protected by law and therefore reproduction, distribution, public communication and transformation of the same are prohibited except for the uses authorized by TSG Innovation AB.

Likewise, all business names, images and photographs, trademarks or distinctive signs of any type that appear in the Website are the property of their legitimate owners and are protected by law. Any improper use of the aforesaid by any person other than its legitimate owner may be pursued in accordance with the current legislation.

Surveys created through the Service by the users may be freely used except as provided in below of this Legal Notice and Terms of service. TSG Innovation AB does not claim any right at all on the contents included in the Surveys created through this Service.
Changes to this privacy policy
We may make changes to this Agreement by posting a revised privacy policy on our Site and/or by sending an email to the last email address you gave us. Unless you terminate your account within ten (10) days following publication of the new Agreement, the new Agreement will go into effect and apply to any continued or new use of our Services. We may change the Site, the Services, or any features of the Services at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, please contact us at:

TSG Innovation AB
www.responster.com
Kungsgatan 8-10 c/o KG10, Stockholm, Sweden
+46739883885
[email protected]


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